The National Commission for the Protection and Defense of Users of Financial Services (Condusef), through its report, indicates that during 2021 there was a decrease in 33.7 percent of claims to insurance companies And a Aphores in 2.7 percentThis compared to the same period of 2020.
as per update of bureau of financial institutions By the fourth quarter of 2021, it was noted that insurance companies had filed 48 thousand 177 claims, mainly at the beginning of the year. Similarly, the figures show that, out of the total, 52% The companies were addressed to:
- met Life
- Citibanamex Insurance
- chub insurance
- AXA Insurance
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Among the reasons in Condusef were the reasons for the denial compensation paymentWho? 40 percent in respect of the total registered; contract cancellation request, Inappropriate and/or inappropriate policy, with 17 percent; and disagreements with the timing of payment, with 12 percent.
For its part, in the case of complaints to the Force, the Commission indicated that they added 24 thousand 400 reports in 2021of which, out of the total, 83 percent Accumulated in the following administrators:
- citybanamex after
- Before XXI Banorte
- before the aztec
- principal first
“The main reasons for the claim in Condusef were due to a request for processing that was not completed or not completed with 55 percent of the total; disagreement with the amount of withdrawal and integration of accounts not concluded or participated in.” not taken, with six per cent each,” the report indicated.
Similarly, Condusef indicates that, during this period, insurers received 88 sanctions for an amount equal to two lakh 935 thousand 361 pesosWhereas in the case of aforce he reported eight sanctions 322 thousand 510 pesos.
In the case of claims to the financial system, were six lakh 618 thousand 619 claims During the fourth quarter of 2021, which translates to a . happens in down 2%, Because of their capacity, banks were the entities that received the most claims. five lakh 995 thousand 703And 5.3 percent less than 2020.
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“70 per cent are attributable to potential fraud, which totals four million 209 thousand 040, which is eight per cent less than those received for fraud in the corresponding period of the previous year. BanCoppel, Banco Azteca, Citibanamex, Banorte and BBVA They make up 68 percent of these types of claims”, he pointed out.
Of the total claims, two per cent were due to electronic banking, a contraction of five per cent compared to 2020. BBVA, HSBC and Banorte hold 82 percent stake of complaints like this
Fewer complaints of insurance companies and forces were registered in 2021