Electric company transformation increased 50% over the past two years, with a nearly four percent increase in the period, according to data from the last wave of home dashboard In line with the National Markets and Competition Commission (CNMC), the fourth quarter of 2021.
Specifically, 11.1% of users loose Suppliers changed last year, compared to 9.4% in 2020 and 7.4% in 2019. In the case of gas, 7.2% of users changed suppliers in 2021.
CNMC It highlights that in the context of extraordinarily high prices, “users turned to electricity and gas companies more than a year ago in an effort to reduce their bills.”
In any case, the customers who changed the most companies in 2021 were in the telecom sector; Fixed broadband subscribers exclusively with 13.7%, followed by telephony fixed and mobile with 12.7% and 12.3% respectively.
When it comes to the process of changing companies, in general, users said that it was more Tough That must be changed compared to the previous year, especially in power companies, where the number of homes has doubled for which it was difficult for marketers to change.
Despite this growth, telecommunications services show more Difficulty To make changes with respect to energy, the regulator is highlighted.
In any case, changing companies is still a process Easy or very easy for 87.9% of electricity users, while 86.1% of natural gas users and 82.2% of mobile phone customers also considered it an easy or very easy process. Easier, consider the study.
Thus, eight out of ten customers expressed that all the services studied in the panel were Procedures Easy or very easy when swapping.
With regard to the reasons for the change, savings in bills for fixed telecommunications services were, again, the main reason for the six out of ten families, Other reasons cited by users were dissatisfaction with the quality of service, benefit from better service packages or increased internet speed.
Meanwhile, savings in bills for contracted energy services were once again the reason why seven out of ten customers opted to change their electricity supplier. Electricity and natural gas, while three out of ten natural gas customers decided to switch to profit from a combined electricity and gas offer.
Four out of ten energy service users who have remained loyal to their companies in the past twelve months said that operator It wasn’t going to save him money on the bill.
For their part, more than eight out of ten users remained loyal to their service provider. mobile telephony In the previous year, while 12.3% changed companies, a similar figure compared to the same period last year.
In addition, lower bills were the main reason for five out of ten users, while two out of ten expressed that the reason was discontent With the old provider, to improve speed or coverage or to avail packaged mobile fixed offers.
Changes of the power company increased by 50% in the last two years