BBVA to give three months time to pay ‘error deposit’

Banking Institute BBVA Mexico reported that approx. 200 thousand pearls The negative balance will be there after the bank maintains balance collection That appeared on 9 May due to a ‘human error’ in the customer’s accounts.

as reported BBVACustomers have an average negative balance 700 Mexican PesosWith which the bank offered a period of up to 3 months to the customers so that they can start with that balance, without penalty or sanction, it is in case the customers have utilized that amount.

It was on May 9, when, through social networks, bank users shared about the alleged ‘accumulating errors’ that the banking institution would have paid the tax to its customers, however, a few hours later, the BBVA informed cardholders That it was a mistake and managed to fix it.

However, moments later, the organization clarified via its social network that these were not available deposits, but due to a Human Error What charges were issued for purchases made during the last days of April, and he pointed out that as the hours go by, the situation will return to normal.

It was 13 May when BBVA Mexico shared a statement apologizing to customers before ‘deposit’ and later ‘collect’ for which he informed that cardholders would receive support before the fact, and if they did not need it, they would He invited ‘a coffee’ in order to resolve disagreements.

“A few days ago we imposed related charges for purchases that could result in a negative balance in your account. To assist you, we will provide assistance at no cost to you. If you do not need it, We can at least buy you a coffee.” BBVA.

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The organization also stated that ‘deposit’ was ‘human error’Due to the fact that on 27th, 28th and 29th April customers of the bank made purchases with their Debit Cards and ‘error’ the BBVA did not levy these charges, which were subsequently ‘laid in’ in accounts and those are now required by the institution.