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“A human error”, BBVA clarifies it didn’t pay

This Monday afternoon the banking institution BBVA sparked a controversy on the social network, as the edition began to circulate…

By admin , in news , at May 10, 2022 Tags: ,

This Monday afternoon the banking institution BBVA sparked a controversy on the social network, as the edition began to circulate The company gave money to its customers, Although this situation occurred in the accounts of some users, it was not a gift, as it was “a human error”.

Through a statement via social networks, The BBVA company apologizes for the confusion it caused That hundreds of users have received an unknown credit balance in their accounts.

Similarly, he explained that this balance is reflected in the accounts on account of purchase actions done by the same customers with their debit cards. “Accounts related to them were not charged and issued, so they are reflected as available balance,

BBVA apologizes for the incident

The situation caused an uproar in the social network as some users believed that they were lucky to get “free” money. Several Internet users noted that their accounts showed a high balance in figures ranging from 1,000 to 10,000 pesos.

However, the users’ delight lasted only a few moments as after learning about the problem, BBVA revealed that it was caused by human error and would be resolved in the next few hours.

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“During the next few hours this situation will return to normal. The banking institution offers customers who find themselves in this situation a sincere apology for the confusion they have caused with their account balances”BBVA Mexico wrote on the social network.

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